Most solar companies are very good at the install. The questions worth asking are these: what happens the day after? What happens in year five when your inverter throws an error code? What happens in year twelve when your output starts tracking lower than expected? Who answers the phone, and what can they actually do? That is what real solar after-sales support looks like.
Every system Positive Energy Solutions installs is supported through Omnidian. This is a dedicated after-sales service company, whose sole focus is protecting solar and battery system performance for the life of the system. This post explains what Omnidian is, what they do in Australia, and what it means in practice for our customers.
1. What Omnidian Is — and What It Is not
Omnidian is not a monitoring app. It is not a manufacturer’s customer service line. It is a specialist after-sales service company. The industry calls this a Performance Assurance provider. It operates independently of the brands whose equipment it monitors.
Omnidian was founded with one purpose: to fix what happens after solar is installed. In the Australian solar market, that problem is significant. A system sold today carries warranties that run 10, 25, even 30 years. The installer who put it in may not still be trading in year ten. The manufacturer’s support line may be in another country. Without dedicated support, the homeowner can find themselves without a clear point of contact when something goes wrong.
Omnidian’s model fixes that gap directly. They act as an extension of the solar retailer’s brand, in this case Positive Energy Solutions. They provide a consistent, expert point of contact for the life of the system. They handle fault detection, diagnostics, technical support, field service dispatch, and warranty coordination, all independently.
2. Omnidian in Australia: More Than an Overseas Platform
Omnidian has been operating in Australia for several years. It has made a significant move to deepen its local presence. In March 2025, Omnidian acquired Solar Service Guys, one of Australia’s largest solar lifecycle service and support providers. Solar Service Guys is headquartered in Brisbane and operates a national field service network. Under the acquisition, it operates as a fully integrated part of Omnidian’s Australian arm.
That acquisition matters in practice. It means Omnidian’s field service capability in Australia does not rely on subcontracted tradies assembled on demand. It is a purpose-built, nationally coordinated network of licensed electricians who are part of the organisation. When a Positive Energy Solutions customer in Perth needs a technician on site, Omnidian can dispatch from that network quickly. The documentation standards match the quality of the original installation.
Omnidian has also raised over $87 million in investment to support its expansion, with backing from Microsoft, HSBC, Liberty Mutual, and Duke Energy, among others. For a company providing warranties and after-sales support on long-life assets, financial standing matters. Omnidian is a well-capitalised, purpose-built business. It is not a side service offered by a solar retailer stretched across sales, installation, and support at the same time.
3. What Omnidian Actually Does
Omnidian’s service covers four distinct areas, each of which matters at different points in a system’s life.
Proactive performance monitoring
Omnidian monitors every system it manages all the time, with real-time data tracking against expected output, not a periodic check. It calculates expected output based on the specific system: panel count and spec, inverter, battery, roof orientation, and local weather data. It does not compare the system against a generic benchmark. It compares it against what your system should be producing today, given what the sun is doing in your area.
When output deviates from expectation, whether gradually over weeks or suddenly, Omnidian’s Resolve platform flags it. Resolve is an AI-backed diagnostic system. It detects faults across inverter brands, identifies the probable cause, and tells the difference between a genuine performance issue and a temporary data connectivity glitch. Most alerts are resolved without a technician visit. Those that are not get escalated to field service.
Technical support
Omnidian’s Australian team provides Level 1 and Level 2 technical support. This means they handle basic customer questions, like how to read the monitoring app or why the display looks different after a firmware update. They also handle genuine technical fault investigation, like inverter error codes, battery charge anomalies, or generation shortfalls. The team is Australian-based and operates under the Positive Energy Solutions brand. Customers reach a team that knows their system and can escalate within the same organisation.
National field service
Where a site visit is needed, Omnidian dispatches licensed electricians from their national network. In Perth, that means a qualified technician, not a generic handyman. They arrive with the system’s monitoring history, fault log, and a documented service protocol. Every visit is photo-documented and completed with a service report. If a component needs replacing, Omnidian manages that process. The homeowner does not have to chase it.
Warranty coordination
Warranty claims are one of the areas where after-sales support matters most. It is where homeowners are most often left to navigate complexity on their own. A panel that underperforms in year eight may fall under the manufacturer’s performance warranty. Getting that warranty actioned typically means contacting the manufacturer, providing generation data, going through an assessment process, and then arranging installation of the replacement. Omnidian manages that entire process on the customer’s behalf: lodging the claim, liaising with the manufacturer, and coordinating any rectification or replacement through their field service network.
4. Why Positive Energy Solutions Chose a Dedicated After-Sales Company
After-sales at Positive Energy Solutions runs on two tiers. Our own in-house service manager and two engineers handle the relationship, escalations, and engineering directly. They are your first point of contact, and know your system. Backing that team is Omnidian. They provide the 24/7 monitoring software, first-line support, and field-service technicians that scale beyond what any in-house team can cover alone. Positive Energy Solutions’ model is to focus on what we do best: system design, engineering review, product selection, and installation quality. Omnidian focuses on what they do best: keeping systems performing after they are built.
Omnidian’s independence from manufacturers matters too. When Omnidian monitors a Positive Energy Solutions system, they watch the whole system: panels, inverter, battery, not just the component their own brand makes. If an issue involves multiple components, or needs an unbiased view of what is causing underperformance, Omnidian sits outside the manufacturer relationships. This means their diagnosis is not influenced by which brand’s warranty might be at stake.
For Positive Energy Solutions customers, the practical result is a single point of contact that stays consistent across the system’s life. One phone number, one team who knows the system, no matter which manufacturer’s component develops an issue or how many years after installation the call comes in.
5. What This Looks Like in Practice
For most Positive Energy Solutions customers, Omnidian operates invisibly. The system performs as expected. Omnidian monitors it all the time, and there is nothing to act on. The value of that monitoring is that it catches the exceptions: the gradual drift in output that would not show up on a power bill for months, or the fault that develops overnight.
If something goes wrong
Omnidian detects the issue through Resolve before you are likely to notice it. They investigate remotely. Most issues are resolved at this stage, whether it is a connectivity drop, a setting that has drifted, or a firmware issue that can be fixed without a site visit. If a technician is needed, Omnidian coordinates and dispatches one. You receive updates throughout. If the issue falls under a product warranty, Omnidian manages that claim. You do not need to navigate the manufacturer’s process yourself.
If you have a question
Contact Positive Energy Solutions in the first instance. We will triage your query and escalate to Omnidian where needed, whether that is a technical fault, a monitoring question, or a warranty issue. Because we connect directly with Omnidian, you have one call to make, not several.
Over the long term
Omnidian tracks your system’s performance month to month and year to year. That longitudinal data is what makes a 30-year performance warranty meaningful in practice. If output trends downward in a way that falls outside warranty parameters, Omnidian identifies it in the data and starts the process. The warranty is only useful if someone is watching whether the system is meeting it.
6. How Omnidian Works Alongside Manufacturer Warranties
Omnidian does not replace manufacturer warranties. It activates them. SunPower’s 30-year warranty, Fronius‘s product warranty, SigEnergy’s battery warranty: each of these stays the responsibility of the respective manufacturer. What Omnidian does is make sure any performance shortfall covered by those warranties gets identified early, documented accurately, and claimed correctly.
Without independent monitoring, a warranty claim depends on the homeowner noticing a problem, correctly diagnosing which component is responsible, locating the right warranty documentation, and contacting the manufacturer. This often happens years after installation, with no ongoing relationship to draw on. Omnidian removes all of that from the homeowner’s path. Monitoring data identifies the claim, not a surprise electricity bill.
7. Omnidian Comes Standard on Every Positive Energy Solutions Installation
Omnidian is not an optional add-on or an upgrade tier. Every system Positive Energy Solutions designs and installs is registered with Omnidian from day one. It is part of how we back the systems we build. That means not just a strong panel, inverter, and battery specification, but dedicated, independent after-sales support that runs for the life of the system.
If you are comparing quotes from multiple solar companies in Perth, it is worth asking each of them: what happens after installation day? Who is my point of contact in year ten? How will I know if my system is underperforming before it shows up on my bill? The answer to those questions is part of the product you are buying.
Ready to Find Out More?
Speak to a Positive Energy Solutions consultant about how your system will be designed, installed, and supported — and what Omnidian monitoring and after-sales service looks like from day one.
Related guides
- Positive Energy Solutions Wins Two 2026 SunWiz Awards — #1 Local Solar Hero Perth Inner and #3 Battery Installer in WA
- Premium Brands, Trusted Partners: Why PES Only Installs the Best Solar and Battery Equipment in Perth
- Positive Energy Solutions Named a Top 5 Solar and Battery Installer in WA — 2025 Solar Nerds Solaris Awards
- Why Positive Energy Solutions Is a Fronius Solutions Partner Plus in Perth
Frequently Asked Questions
Is Omnidian a separate company from Positive Energy Solutions?
Yes. Omnidian is an independent after-sales service company that Positive Energy Solutions partners with to provide monitoring and support on every system we install. They operate independently of us, and independently of the panel, inverter, and battery manufacturers. This means their monitoring and diagnostics are unbiased, and their warranty coordination is not influenced by manufacturer relationships.
Does Omnidian operate in Perth specifically?
Yes. Omnidian acquired Solar Service Guys in 2025, one of Australia’s largest solar lifecycle service providers, giving them a nationally coordinated field service network that covers Perth. When a site visit is needed for a Positive Energy Solutions customer in Perth, Omnidian dispatches a licensed electrician from that network.
What is Omnidian’s Resolve platform?
Resolve is Omnidian’s AI-backed diagnostic platform. It monitors solar and battery system performance in real time, detects faults and performance deviations, identifies the probable cause across inverter brands, and tells the difference between genuine performance issues and temporary connectivity glitches. This is what lets Omnidian detect issues early, often before the homeowner is aware anything is wrong.
Who do I call if my system has a problem?
Contact Positive Energy Solutions. We will escalate to Omnidian where needed, handling triage, technical support, and service coordination on your behalf. You do not need to contact the inverter manufacturer, panel manufacturer, or battery manufacturer separately. We manage that process for you, together with Omnidian.
Does Omnidian replace the manufacturer’s warranty?
No. Omnidian works alongside manufacturer warranties, not instead of them. Your panel, inverter, and battery warranties stay with their respective manufacturers. Omnidian’s role is to identify when something is not performing as warranted, document it accurately, and manage the warranty claim process, so you do not have to navigate it yourself.
Does every Positive Energy Solutions installation include Omnidian?
Yes. Omnidian is standard on every system Positive Energy Solutions installs — not an optional extra. Every system is registered with Omnidian from day one, and monitoring begins immediately.
About the Author
Jason Wiktorowicz
Sales Manager, Positive Energy Solutions | Perth, WA
Jason has been at the centre of Western Australia’s energy transition for over a decade. As Orchestration Lead on Project Symphony — WA’s largest virtual power plant pilot — and Stream Lead on Project Encore, he worked directly with AEMO, Western Power and Energy Policy WA to shape how distributed energy resources connect and operate on the SWIS. That work included developing and rolling out CSIP-AUS, now mandatory for all new WA grid connections. He also led Emergency Solar Management (ESM), the first program of its kind in WA, VPP for Schools (VPP4S), which provided direct market benefits through Supplementary Reserve Capacity, and REBAR, the WA Residential Battery Rebate scheme.
His earlier career spanned Synergy, Infinite Energy and Curtin University’s Sustainability Policy Institute, where he co-authored peer-reviewed research on net-zero urban precincts, solar integration and peer-to-peer energy trading, published in the journal Urban Planning in 2018.
At Positive Energy Solutions, Jason leads sales with a focus on system design accuracy and long-term performance. Positive Energy Solutions installs solar and battery systems, EV chargers and heat pumps, and holds partner accreditations with Fronius, SigEnergy, iStore and SunPower. Connect with him on LinkedIn.
